What are the fees for shipping?
Hurray! All orders placed with More than RM300 are eligible for free shipping within West Malaysia.
What is the timeline for delivery?
We will process orders within 2-3 working days. Business days are from Monday to Friday, 9am – 5pm, except national holidays in Malaysia. Delivery will take from 5 to 7 working days upon confirmation of order (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse. Please note that this may take longer during sales period.
How do I track my order or delivery status?
You will receive a shipping confirmation email with your tracking number and a link to track your order online once your product has been delivered from our warehouse. You can then use the online tracker to keep track of your order. Although there may be a delay between an order’s status being updated on the internet and the carrier’s information being updated, the carrier normally changes their information within one business day. Tracking information should be accessible as soon as you receive an email from us regarding the delivery; however, you will not be able to monitor your order until the carrier updates their system with your tracking information.
Please enter your tracking number for local orders here.
Why has my order been postponed?
We strive to fulfill your item within our usual shipping periods, but delays sometimes occur due to unforeseen circumstances.
Here are some possible causes for your delivery being late:
- During our sales and promotions season, your order was dispatched.
- You placed multiple orders for the same item. Your order may arrive in different packages and on different dates depending on the circumstances.
- Your order was placed on a national holiday in your area.
- There are unforeseen situations that are beyond our control.
What should I do if the product is not available at the time of delivery?
If you are not available to accept the merchandise at the time of delivery, our delivery service will call to reschedule the delivery at a later time. Please contact us if you require any additional assistance.
What should I do if the product(s) I received were wrong?